Robotic process automation (RPA) is the use of software robots, also known as “bots,” to automate repetitive, human-based processes.
Robotic process automation is a means of achieving business process automation (BPA), which is the digital transformation, streamlining, and proactive management of organizational workflows.
RPA is easy to implement because software robots interact directly with other software applications and websites using the existing user interface provided. The robot will log in to the application, navigate the user interface, populate fields, respond to prompts, capture results, and perform the same operations a human user would. Through assigned business rules, software robots can adapt to special use cases and outliers to handle virtually any scenario or work process.
Enables staff to focus on higher-level objectives and interactions with patients.
Helps facilities better allocate resources and repurpose FTEs.
Lowers operational costs; using software robots is more affordable than hiring, training, housing, and paying humans to do repetitive, manual tasks.
Increases efficiency; bots work 24/7, don’t require time off, and can execute tasks more quickly than humans.
Improves accuracy; the opportunity for human error is significantly reduced.
Enhances data analytics; analyzing bots’ actions over humans’ is not only more precise, but robots can also be used to automate data aggregation and analysis.
Facilitates HIPAA compliance; all bot activity is tracked and documented.
Strengthens security; RPA follows all protocols/permissions for a normal user and meets the facility’s data integrity rules/conditions, plus removes risks tied to updates from external sources (e.g. vendors, business partners).
Requires minimal IT support and participation.
Bots can be deployed fully automated in an unattended configuration or utilized interactively. An interactive version may allow some human responses while automating other redundant activities.
Order transcription
High-volume data entry
Cash posting
Benefits verification
Interactions with payer websites and clearinghouses
Claims and appeals
Progress note reporting
Vendor integration
Interoperability challenges
RPA delivers a substantial return on investment and is essential to the future of healthcare organizations and how they operate.
HealthWare Systems can evaluate your workflows and user activities to identify and automate redundant actions. Contact us today to learn how we can help you apply RPA to your processes and experience the benefits at your healthcare facility.