What Is Intelligent Document Processing (IDP)?


Posted on Tuesday, April 11, 2023

Most data is “stuck” in unstructured formats, such as PDFs, emails, images, faxes, Word and Excel files, and scanned documents. Some people refer to these as pixel-based formats. Without IDP, time-consuming manual work is required to read from them, pull out relevant information, and use it in business processes.

Intelligent Document Processing transforms unstructured and pixel-based information into usable, actionable data. 

IDP uses a blend of AI technologies to do so, including:
  • Optical character recognition (OCR) – converts an image of typed text into a format that is machine-encoded and able to be edited.

  • Intelligent character recognition (ICR) – also known as intelligent OCR; can convert images of typed as well as handwritten text into machine-encoded formats and can translate different fonts and styles of writing.

  • Natural language processing (NLP) – a computer’s capability to understand spoken and written human language.

  • Machine learning (ML) – a software application’s capacity to imitate human learning to better predict outcomes and continually improve accuracy.

Using these AI technologies, IDP automatically finds, extracts, organizes, and enables you to use valuable information, regardless of format or source, and convert it to structured data that facilitates true workflow automation.

How Can Healthcare Facilities Use Intelligent Document Processing?

Over 80% of all healthcare information and correspondence is still in an unstructured form.

Manually processing patient admissions, records, and other health data leaves too much room for human error, puts patient safety at risk, and wastes significant time and resources.

Intelligent Document Processing can accurately and automatically extract data from complex documents (e.g., patient IDs, insurance claims, lab results, medical forms, electronic referrals) then validate and deliver the information directly to the EHR or other business system. Additionally, it can eliminate pre-processing steps like document sorting, separation, and preparation for manual screening operations.

IDP protects patients’ safety and privacy, reduces operational costs, increases efficiency, and allows healthcare teams to focus on patient care rather than patient administration.

ActiveXCHANGE: Your Intelligent Document Processing Solution

HealthWare Systems’ IDP solution, ActiveXCHANGE, identifies incoming objects, extracts contextual information, and interprets content to support full workflow automation or to initiate human-in-the-loop workflows as needed.

Utilizing AI-based tools, ActiveXCHANGE “learns” and improves its accuracy over time based on analysis of objects received and feedback provided by exception processing.

ActiveXCHANGE goes beyond IDP to offer intelligent automation (IA) with robotic process automation (RPA) capabilities as well. Contact us to discuss how ActiveXCHANGE can combine these technologies to build a comprehensive digital workforce for your organization, or to learn more about Intelligent Document Processing.

By Stephanie Salmich